CONTACT INFO:

BIG CITY TENT RENTALS INC.
3840 East Robinson Road, Suite 240, Amherst, NY 14228
OFFICE: 716-650-4092
EMAIL: customer.service@bigcitytentrental.com
 
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TERMS & CONDITIONS
 
RESERVATION REQUIREMENTS:
Reservations are on a first come first serve basis on all equipment. We require a 25% deposit on your total order in order to hold your date. You may reserve the equipment over the phone with one of our party consultants but your date is not guaranteed until your 25% deposit is received. Therefore, it is important that you immediately forward your deposit to us. The balance must be paid IN FULL ten (10) days prior to the date of your event by either cash, personal check, or major credit card. All rental equipment is subjected to NYS sales tax (8% in Niagara County and 8.75% in Erie County) on top of the price of the equipment. The sales tax is NOT included on our price sheet. A SECURITY DEPOSIT MAY BE REQUIRED AT THE TIME OF RENTAL.
 
CANCELLATION POLICY:
Cancellation of rental results in the entire loss of your deposit. If cancellation is within ten days of set up the fee would be loss of deposit and 75% of the balance due. If cancellation is within 11-20 days of set up, the fee would be loss of deposit and 25% of the balance due. If cancellation is done before 20 days the fee would be loss of deposit and 15% of the balance due. Return of deposit is based solely on our discretion.
 
DELIVERY RATES, DATES AND TIMES:
Delivery rate is made at our sole discretion and is calculated on the distance and current gas prices. Please contact us for your delivery rate. Delivery will be made either the day before or morning of your event. We will deliver and set up the tent. The delivery of other rental equipment will be placed in your garage and you are responsible for setting up the chairs, tables, etc. We will pick up the equipment the next day time being our discretion. Please avoid additional charges by having the tables and chairs washed down, folded and placed where we dropped them off. DO not attempt to take down the tent or lights we have provided our party consultants will remove these items. You will be subjected to a damage fee if you remove or take down these items.
 
AVOID EXTRAS CHARGES BY ABIDING BY OUR CONDITIONS OF RENTAL:
Do not poke or pin any decorations to the tent or walls. Do not tack tablecloths to our tables or chairs. The lessee agrees to hold lessor harmless from any liability from the use of above equipment. Lessee agrees that all charges for rental, damage, cleaning, etc. will be paid and that if necessary, any collection fees, court costs, or other expenses involved will be borne by him. Linens must be dry and free of garbage there will be no refund on unused linen. Lessee will be responsible for the cost due to any damage to our equipment while in his possession.
 
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